A Review of Effective Communication and Its Impact on Interpersonal Relationships, Conflict Resolution, and Decision-Making
Abstract
Abstract. The purpose of this research paper is to review of effective communication and its impact on interpersonal relationships, conflict resolution, and decision-making in the workplace. In order to address the research topic, this research has been done by a qualitative method. Qualitative research included 10 semi-structured interviews with an average of 25 to 30 minutes. Participants were selected from diverse groups of people and the average age group was 18-45. The result of this research study included perceptions of effective decision-making, interpersonal relationships, and conflict resolution were linked with the potential application in both the practical and academic fields. In the practical field, the focus was set on making rational decisions, building interpersonal relationships, and resolving conflicts on time. Humans are inherently flawed and biased in information processing. An effective decision mostly depends on the quality of information and decision-making is one of the most important functions performed by a business leader. The higher the amount of accurate and relevant information a person has, the higher the quality of the decision would be.
References
[2] Bloom, B. L., Asher, S. J., & White, S. W. (1978). Marital disruption as a stressor: A review and analysis. Psychological Bulletin, 85(4), 867–894. https://doi.org/10.1037/0033-2909.85.4.867.
[3] Bouyssou D. et al (2000). Evaluation and Decision Models with Multiple Criteria: Stepping stones for the analyst Springer – 2006, 459 pages ISBN: 0387310983.
[4] Braun, V. & Clarke, V. (2006) Using Thematic Analysis in Psychology. Qualitative Research in Psychology, 3, 77-101.
[5] Brockman, M. S. & Russell S. T. (2009) Decision Making/Reasoning skills building partnerships for youth. National 4-H council and the university of Arizona.
[6] Chiriboga, D. A. (1979) Marital separation and stress. A life course perspective, alternative life style, and 2:465:70.
[7] Druskat, V. U. & Wolff, S. B., (2001). Emotionally Competent Group Norms and Group Effectiveness. In Annual Academy of Management Conference.
[8] Duck, S. (1982). Personal relations 4: Dissolving personal relationships. New York: Academic Press.
[9] Ely, B. (1991) Genetics of Caulobacter crescentus. Methods in Enzymology, 204, 372-384. http://dx.doi.org/10.1016/0076-6879(91)04019-K.
[10] Fisher, S. (1990) The Evolution of Psychological Concept about the Body. In: Cash, T.F. and Pruzinstky, T., Eds., Body Images: Development, Deviance, and Change, Guilford Press, New York.
[11] Flin, R., O’Connor, P. & Crichton, M. (2008) Safety at the Sharp End: A Guide to Non-Technical Skills. Ashgate Publishing Company, Burlington.
[12] Goleman, D. (1998) Working with Emotional Intelligence. Bloomsbury Publishing, London.
[13] Hart, S. L. (2002) The Fortune at the Bottom of the Pyramid. Strategy and Business, No. 26, 54-67.
[14] Herrmann, N, (1981) The Creative Brain. Training and Development Journal, vol 35, (10), P 10-16.
[15] Huy, Q. N. (1999) Emotional Capability, Emotional Intelligence, and Radical Change. Academy of Management Review, 24, 325-345.
[16] Ittner, C. D. & Larcker, D. F. (2001) Assessing Empirical Research in Managerial Accounting: A Value-Based Management Perspective. Journal of Accounting & Economics, 32, 349-410. https://doi.org/10.1016/S0165-4101(01)00026-X.
[17] Jamieson, D. W., & Thomas, K. W. (1974). Power and conflict in the student-teacher relationship. Journal of Applied Behavioral Studies, 10(3), 321–336.
[18] Jordan, M. I., Ng, A.Y., & Weiss, Y. (2002) On Spectral Clustering: Analysis and an algorithm. Advances in Neural Information Processing Systems, 2, 849-856.
[19] Knippen, J. T. & T. B. Green, (1999). Handling conflicts. J. Workplace Learning, 11: 27-32.
[20] Mayer, R. E. & Moreno, R. (2000). A learner-centered approach to multimedia explanations: Deriving instructional design principles from cognitive theory. Interactive multimedia electronic. Journal of Computer-Enhanced Learning. http://imej.wfu.edu/articles/2000/2/05/index.asp.
[21] Pruitt, D. & Rubin, J. (1986). Social Conflict: Escalation, Stalemate, and Settlement. New York: Random House.
[22] Squivel, M. A. & B. H. Kleiner, (1997). The importance of conflict in work team effectiveness. Team Performance Manage., 3: 89-96.
[23] Stech, H.W. (1983) Linear Functional Differential Equations as Semigroups on Product Spaces. SIAM Journal on Mathematical Analysis, 14, 98-116.
[24] Tesser, A. & Campbell, J. (1980). Self-Definition: The Impact of the Relative Performance and Similarity of Others. Social Psychology Quarterly, 43, 341-347. https://doi.org/10.2307/3033737.
[25] Walker. K, (2001), Decision Making, K-State Research, and Extension, Manhattan, KS.
[26] Wallace, B., Ross, A. J. & Davies, J. B. (2003) Information processing models: benefits and limitations. In: McCabe, P.T. (ed.) Contemporary Ergonomics 2003. Taylor and Francis: London, pp. 543-548. ISBN 9780415309943.
[27] Willig, C. (2008). A phenomenological investigation of the experience of taking part in “extreme sports”. Journal of Health Psychology, 13, 690-702.
[28] Wilmot, W. & Hocker, L. (1998) Interpersonal Conflict. (5th ed), McGraw-Hill, Boston, MA.
Copyright (c) 2022 Review of Applied Socio-Economic Research
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright ©2019 Pro Global Science Association
All rights reserved. No part of this publication may be reproduced, stored, transmitted or disseminated, in any form, or by any means, without prior written permission from Pro Global Science Association, to whom all requests to produce copyright material should be directed, in writing.
