An investigation into the impact of employee empowerment on organizational commitment
The case of Zajil International Telecom Company of Jordan
The main purpose of this study is investigating the impact of the employee empowerment main dimensions (Power, Knowledge, Self-Determination & work-Impact) on organizational commitment types (Affective, normative and continuance) at Zajil International Telecom Company of Jordan. A sample of 220 employees (the whole technical and managerial staff) was chosen from a total population of 300 employees working at the Zajil International Telecom Company. A 6 Parts questionnaire was developed, academically refereed, modified and the distributed, where 217 questionnaires were correctly filled in by the participants and delivered to the researchers which were later used for conducting relevant statistical testing. The main results of this study have indicated that employee empowerment in terms of (power, knowledge, self-determination, & work-impact) has a significant positive impact on organizational commitment key types (affective, continuance & normative). This result is considered as the originality of this study. The main objective of this study (To determine to what extent that the impact of employee empowerment on organizational commitment at Zajil International Telecom Company is moderated by nationality and job title of employees) has been met. The main limitation of the study was the poor cooperation of the company managers with the research team.
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